About sap support
About sap support
Blog Article
In case the support engineer is unable to answer my query during the chat session, will I need to start the case submission procedure once more? No, Should the support engineer is struggling to solve your concern at the time, they will continue the situation submission course of action for yourself.
Scheduled appointments have to have at least 24 hrs observe to permit engineers to organize for your session.
To the total extent permissible by relevant law, SAP SE disclaims all warranties, Convey or implied, including but not restricted to, implied warranties of merchantability and Health for a particular function.
Scheduled appointments involve no less than 48 several hours discover to permit engineers to get ready for your session. See our FAQ for more facts.
Service Degree Reporting facilitates a periodic reporting on various forms of technical indicators which might be related for that adherence for your precise support stage agreements (SLAs) in methods and organization processes within your Resolution landscape.
From its inception, SAP's Shopper Support has stood out for its expanded position beyond bug fixes and situation resolutions. Daily duties involve fixing tickets and resolving difficulties, all geared toward maximizing purchaser company price, securing investments, and optimizing SAP functions. We are a proactive organization partner committed to serving to clients obtain their plans.
The General Ledger in SAP ERP (new G/L) encompasses many of The key and interesting new performance to be readily available while in the SAP get more info ERP Financials application in recent years. The migration from classic to new G/L or the next implementation more info of even more performance within new G/L are initiatives that shouldn't be underestimated; and the complex migration of data is a central Component of such a project.
Support deals and support bundle stacks are introduced for you Based on schedules to assist you in scheduling your program updates.
The brand new SAP Services and Support book explains SAP's offerings in a clear, comprehensible way and addresses variances concerning the requirements of new consumers and expert buyers.
Place the kettle on and are aware that we’re coming to save lots of the working day, you’ll be again up and functioning in no time.
Note: Service requests are intended for routine tasks in your cloud goods, which can be unrelated to surprising support delays or disruptions.
When you are an on-premise consumer, be sure your distant relationship is open up and supply specific, valid conversation knowledge. See SAP Knowledge Base Write-up 2633442 for facts.
Effectively supersede labour-intensive paper-primarily based procedures that has a streamlined digitally automatic program. Effortless asset issuance with career card Affiliation to considerably increase protection.
If you decide on 1 of such item parts to routine more info a session and afterwards reference a special product or service region that isn't in the checklist, the session are going to be converted to an everyday published case.